103 Lahovari Street, Constanta, Romania | Phone: +40 341 425 368 | Fax: +40 241 618 052 | office@stargate-agency.ro

Client Focussed

Stargate Crewing aims to be the leader in client service by providing superior customer engagement and client service experience, while maintaining rigorous quality standards in all its business activities and a consistency in service delivery. We do this by primarily focussing on understanding the business relationship and helping our clientsget the best out of their manning budget.

Stargate invests considerable time and resources in getting to know our clients, building personal relationships that help us anticipate their requirements and offer solutions that match their business objectives. We address the requirements of our clients through a combination of deep local knowledge and global maritime expertise.

To all stakeholders, Stargate embodies a promise: We will go to any length to deliver the high expectations of our clients. Every client engagement is seen as an opportunity to do better than the last time and we ensure this commitment by never compromising on our service delivery standards and adding a personal touch to all our relationships. We regularly gather client feedback, and embed intelligent responses to create efficient client-specific solutions.

Clear, open, swift and frequent communication is what our services leverage to support our clients. In day-to-day operations, this means ensuring short lines of communication so that our clients always know who to talk to, and about what. Our recruitment managers and manning specialists are easily reachable at any hour of day or night and their assistance is readily available for all client related activities.

The Stargate engagement cuts both ways – we ensure better client service and talent selection by paying close attention to the career aspirations of our recruits and ensuring their growth and welfare throughout the seafaring lifecycle. Needless to say, we have ensured exceptional company loyalty and dedication from our crew in the face of economic uncertainty and painful business reorganization. We ensure better talent through lifelong training and personal development, while providing the right environment for our crew and the right crew for our clients. Our people are our most valuable assets.